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Return Policy
Return Policy
How do I return an item ?
- Returns cannot be accepted beyond 30 days from the original shipping date.
- Clearance items are sold as is and are not subject to return, except for damaged or defective merchandise.
- All return items must arrive back to PPL Stores in resalable condition.Products must be new, unused, unaltered and uninstalled (with no cut or clipped wires, or contact with water.) The items must arrive with the original packaging and accessories. Products not in original condition will not be accepted for return.
- Contact PPL Stores (Customer Support or toll free at 1-866-451-7626 during Customer Support hours for a Return Authorization Number prior to returning the product. Products will not be accepted without a Return Authorization Number.
- Indicate your Return Authorization Number on the packing slip and include your packing slip with your return.
- Write your Return Authorization Number on a blank piece of paper and securely tape it to the outside of the package to be returned.
- Returns must be shipped prepaid and insured directly to PPL Stores. If the return is due to a PPL Stores error, we will pay for the cost of shipping. Please Contact PPL Stores (Customer Support or toll free at 1-866-451-7626 during Customer Support hours for return authorization and instructions.
- All products from manufactures as: Imola Ceramica, American Olean, American Marazzi, Interceramic is special order items, and cannot be return.
What is your Return Policy ?
- Everything listed on our site is unconditionally guaranteed. If you are not satisfied with something, please send it back within 30 days of receipt and we will gladly exchange, credit, or refund the cost of the item. Shipping and handling cannot be reimbursed, so please be aware that if you are purchasing a product that has "Free Shipping" our actual shipping costs will be deducted from your return refund. In addition some of our items carry a restocking fee which will be deducted from your return should you wish to return them. PPL Stores do not charge restocking fees for items that fit within our return policy guidelines. To ensure you do not get charged a restocking fee make sure your item is in new condition and in the original box, that you are still within the 30 day return window and that you have a return authorization number provided by PPL Stores . Regardless of where your package was shipped, returns must be delivered to the address above. Returns made to any other address may not be refunded or could result in additional fees. Handle all returns delicately! Please allow two weeks for your return to be processed. Cancellations We go out of our way to ship as quickly as possible and will make every attempt to cancel your order. However, many of our products ship direct from the manufacturer to you. In the event that you would like to cancel your order, we will need to confirm with the individual manufacturer that your order has not been shipped. Once we have confirmation that your order has been cancelled, we will credit your original credit card. Requests to cancel your order can be accepted by calling customer support at 1-866-451-7626 or by emailing us.If we were not able to cancel your order and it has already been shipped, please do not refuse the shipment as this could result in cancellation fees being assessed. Please contact Customer Support for return instructions. Damaged Merchandise If you receive damaged merchandise, we will strive to make the replacement process quick and easy. Be sure to notify both the carrier and PPL Stores within 24 hours of delivery to report the damage. Please keep all packing materials. PPL Stores will pay the return shipping fee for products that are received damaged.
